Discussion Problem

As we have learned, benchmarking provides a way to help define an organization's goals and directives. Through employee and customer feedback, benchmarking helps us to see not only where we are but also what we want to become. In this process, we set goals, and we formulate a vision statement.

A company's vision statement lets all stakeholders know what the company hopes to achieve. Can this vision be a dream? Yes, in a way. But, the dream must be attainable. The vision may be a stretch, and the goals may be challenging. However, this vision and goals are attainable with the proper use of resources and with the desire and motivation to achieve these goals.

Why is this mission or strategic intent so important to change management? This mission, this strategy, these goals give stakeholders a "beacon of light" to keep everyone focused, on task and on track. This mission helps move people through the difficult stages and processes of change.

However, even with the best laid plans and properly constructed mission and goals, we must have foresight, direction and communication. Who provides this foresight? Who provides this direction and communication? Who provides this leadership in organizations? Let's find out!

For this discussion, prepare the following:

•Consider the company or organization where you work (now or in the past). If you do not work, use an organization where you participate (i.e., a church, a club, a school). Identify a leader in this company or organization.

•What is his or her position in the company?

•Why do you consider this person to be a leader?

•What characteristics and skills does this person possess?

•What actions have they taken to help the company or organization change or move forward into the future?

•In your opinion, what is this person's single most important accomplishment?

•When you reply to your classmates, compare and contrast your choices of leadership with their choices.