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Discussion Board

We have all heard the claim that "the customer is always right." Well, maybe we should pause for a minute. Is the customer always right?

Decide whether or not the customer is always right, and explain your rationale. Also, share an example of great customer service that you received directly or at least witnessed.

Please include the name of the person or question to which you are replying in the subject line. For example, "Tom's response to Susan's comment."

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