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Discussion 1

Improving Productivity

Using the information starting on page 408 of your text book, describe how to improve productivity in non-hospital organizations e.g.
American Heart Association, Lupus Foundation, Alzheimer's Association etc.

What are the differences in applying the model to the non-hospital setting?

Are there any special challenges in the non-hospital setting?

Discussion 2

Cause and Effect Diagram and Pareto Analysis

What are the advantages and disadvantages of using a Cause and Effect Diagram and Pareto Analysis in terms of analyzing quality issues?

Mindtools. (n.d.). Cause and effect diagram. Retrieved from http://www.mindtools.com/pages/article/newTMC_03.htm

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