Discussion 1: "Summation"

Respond to the following:

• Create a metaphor or analogy that captures the essence of the major lessons learned in the BBA program (e.g., business administration is like . . .).

• Discuss the single most interesting or surprising thing you learned in the BBA program, as well as what made it so.

Discussion 2: "Looking Ahead"

Respond to the following:

• Discuss how you will use the lessons learned in your BBA program to be more productive in your current CALL CENTER MANAGER career. Provide specific examples to support your response.

• Predict what major issues this program will be addressing 10 years from now. Explain your rationale.