(Answered) Discussion 1 measuring what mattersbullexplain the ways an

Management Studies

Discussion 1: Measuring what matters

• Explain the way(s) an organization with which you are familiar measures quality and customer satisfaction. What can be done to improve CRM?

Discussion 2: Everyone should use a different product in their first posting to earn full credit.

• Lastly, explain how you can personally have a positive impact on customer loyalty in your position.

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