Discussion 1: "Developing an Action Plan"

Respond to the following:

1. Imagine that you are the Director of the Admitting Department of a hospital, and your strategy to increase patient satisfaction is to hire additional staff to register patients. Outline the action plan (who, what, and when) that you would use in order to effectively implement your strategy. (Consider a time where you or someone you know visited the admitting department of a hospital.)

2. From the scenario in part 1 of this discussion, determine two specific unit objectives that would help to ensure the success of your strategy. Provide a rationale for your response.

Discussion 2: "Evaluating an Action Plan"

Respond to the following:

1. Determine three barriers that could disrupt an action plan geared towards implementing a new strategy. Propose solutions to these foreseen barriers.

2. Suggest three factors that are necessary to the successful implementation of an action plan strategy. Provide a rationale for your belief in the importance of the three factors that you have suggested.