Efficient communication in the medical field is very significant, especially between patients and doctor or medical assistant.

Discuss the basic process of effective communication. Discuss the importance of communication in providing excellent customer service. Identify the advantages and disadvantages of effective communication in the medical environment, and discuss how nonverbal communication plays a role in the communication process and provide examples.

Create a scenario in which effective communication was utilized and achieved. Also, create a scenario in which effective communication was not utilized or achieved, and explain what went wrong.