Students will read the case and prepare a three to four (3-4) page response to the following:

1. Discuss how an organization can benefit from a Total Quality Management program.

2. Analyzing the case more closely, speculate which definition of quality each of the four main players was adhering to and discuss your rationale for each employee.

3. Using one of the quality tools presented in the chapter, analyze the defects in the quality dimensions between the super plastic and standard material.

4. Based on your findings, recommend a quality control strategy for Delta Plastics, Inc.