problem 1: Discuss and illustrate out the features of Billing and Customer Care.
problem 2: What do you understand by the term e-loyalty matrix?
problem 3: Discuss and illustarte out in brief the following terms:
1. AMA
2. EMR
3. CIBER
problem 4: Discuss and describe the Refinement of Call centre.
problem 5: Make a distinction between the term e- CRM and CRM.