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problem 1: Discuss and illustrate out the features of Billing and Customer Care.

problem 2: What do you understand by the term e-loyalty matrix?

problem 3: Discuss and illustarte out in brief the following terms:

1. AMA

2. EMR

3. CIBER

problem 4: Discuss and describe the Refinement of Call centre.

problem 5: Make a distinction between the term e- CRM and CRM.

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