Discusion 1

Performance Measure Please respond to the following:

A clinic service wants to add a new performance measure that deals with service delay -the number of minutes after patient arrival that a given event occurs. Create three questions that should be asked about the clinic service's proposed performance measure. Provide a rationale for each question.

Determine if this request to add a new performance measure should be taken to the Definitions and Standards Committee. Support your answer.

Identify three (3) electronic bibliographic resources that a clinic service manger could use to identify the performance parameters upon which this proposed performance measure would be based.

Discussion 2

Customer Loyalty- Please respond to the following:

Evaluate the concept used by human resource managers that worker loyalty promotes customer loyalty.

Create two scenarios in which worker loyalty may not promote customer loyalty