I have four questions that I want to discuss with my class. It's a Quality Management course at the college level. The questions are-
1. Discourse the difference amid breakthrough (radical) improvement and continuous incremental improvement.
2. Deliberate the approach of trying to select and hire only the most creative applicants as an organization's approach to becoming more creative.
3. Why might technology forecasting be significant to commodity industries such as petroleum re?ning, bottled water, and tax services?
4. How does one settle the de?nition of quality as meeting customer needs in cases where customers cannot articulate those needs?