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Read Case 9-3: Preventing Defensiveness in your textbook. Answer the questions below in an essay. Be sure to read the Case Study Directions and Rubric before completing the assignment.

Identify how Jeff's manager Spencer, could have prepared better for the performance meeting. Explain how you would have changed the way the meeting was handled and why.
As a manager, describe the steps you would take to try to avoid this type of defensiveness confrontation with a subordinate.
Assess as an employee how you would handle a poor performance meeting case study should be more than 2 page not including title & reference page. Also I need in text ciations with page numbers, this is a must!

The case study is in the textbook:

H. Aguins, 2013, Performance management chapter 9, pg. 259

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