Directions: Read Ch 15. Number your answers accordingly.

Book- essential of management by andrew J dubrin

Combined answers to questions MUST BE 200 words or more.

Questions:

1. Provide an example of how feedback from customers can be used as part of a control system.

2. How does EVA give a company a more accurate picture of its profitability than does profit margin?

3. Managers of some small businesses save costs by eliminating most of the land line telephones and require that employee use their personal cell phones to make most business calls. What do you see as the advantages and disadvantages of this approach to cost cutting?

4. What are some of the suggestions for preparing a budget does the book give? Give an example of how each would apply.