Direct Claim: Barking Mad With Happpypets.com

As the owner/operator of Posh Paws, a mobile dog grooming service, you recently purchased several items from Happypets.com. You encoun- tered the Web site when surfing the Internet and were impressed with the variety and prices of its products. Because Happypets.com offered free shipping on orders over $100, you decided to take a chance on a company you had never heard of and place an order.

Using the online shopping cart, you ordered two bottles each of Top Performance UltraCoat Hot Oil Treatment and UltraCoat A-1 Hot Oil Shampoo. To qualify for the free shipping, you added one Very Berry Bow Canister. The holidays are approaching, and customers like bows on their freshly groomed pets. As you entered your credit card and delivery information, you had to check a box and agree to no exchanges because the items were on sale. You had previously used the hot oil products, so you figured you had nothing to lose and com- pleted the $107.93 transaction. To be safe, you printed a copy of your order (number 0095644-1) for your records.

When the package arrived, you were barking mad. Although the packing slip accurately listed the items you requested, Happypets.com must have shipped you someone else's order: six bottles each of Pet Effects Watermelon and Pear Shampoo and Top Performance Soothing Suds Shampoo. Because the holiday season is fast approaching, you must purchase your supplies locally.

Your Task. Write an e-mail that documents the problem and states the action you want taken. Add any information you feel is necessary. Send the e-mail to Customer Services@Happypets.com.