QUESTION 1

Managers are directly responsible for the success or failure of any organization. Their main responsibility is to help the organization to achieve its objectives in an efficient and effective way. They have to perform different functions and roles in the organisation in order to accomplish their tasks

(a) Differentiate between efficiency and effectiveness by giving suitable examples

(b) Describe the different functions of management. How do these functions help achieve organizational goals?

(c) Explain the different roles that managers must play according to Henry Mintzberg in order to be successful in their tasks

QUESTION 2

"Planning is important for the success of an organization. Yet many organisations are reluctant to be involved in the planning process" Discuss the validity of this statement

QUESTION 3

"Controlling is the measurement and correction of performance, in order to make sure that enterprise objectives and the plans devised to attain them are accomplished." Discuss this statement

QUESTION 4

Discuss the relevance of Herzberg theory of motivation in motivating employees in practice

QUESTION 5

(a) Why do you think organizations are giving increased importance to group decision making during recent years?

(b) What problems may be associated with group decision making? Give suitable illustrations