Diagnosing Organizational Systems Report
An organizational assessment is the process evaluation of the various areas within the organization in terms of what is working well and what could be changed. An organizational assessment determines how organizational factors in the internal environment affect the competitive situation.
It is a full system view of where the organization stands in order to maximize the organization's efficiency and effectiveness in achieving its mission. When viewed as an open system, an organization can be diagnosed at three levels: the organizational level, the group level, and the individual level.
For this assignment, you will complete an activity designed to simulate the process of evaluating an organization and selecting or designing and conducting an organizational assessment.
Directions:
For this activity, identify an organization to diagnose. It is best to select an organization where you are currently or were previously employed. Think of this organization as a system.
Identify and document all of the following at the organizational level:
The organization's mission/purpose
All inputs from the system
All outputs from the system
All processes your organization performs to transform inputs to outputs
Organizational environments
Organizational alignment
Feedback mechanisms to determine correctness or performance measures
Develop an organizational assessment tool (ten questions) at the individual level. This can be a format of your choosing, such as a
written questionnaire or a SurveyMonkey form.
Identify a situation in your organization to be assessed. It should consider funding streams, workflow processes, organizationalstructure, outcome measurement, client satisfaction, employee turnover, the capacity for change, etc. Develop questions you believe will assess the situation effectively. Again, write ten questions in total for your tool.
Explain your rationale for your approach in developing the questions.
Explain how you would administer the tool to the employees in your chosen organization. For example, is this a one-time event, an annual survey, or an as-needed assessment? Note: You do not have to administer the tool; just develop a plan for administering it.
Assess and explain your organization's capacity to change and achieve greater effectiveness including financial performance, customer satisfaction, and employee engagement.
Select an appropriate communication and feedback method for how you would want to present the assessment and intervention results to your identified organization.