Develop workplace communication strategies Assignment
Task 1 - Communication strategy
Develop and present a new communication strategy and protocols for a business
1. Identify internal and external information needs
a. Use SWOT analysis (Strengths, weaknesses, opportunities and threats).
b. Include stakeholders.
2. Identify competing or conflicting interests (competitors).
3. Develop range of strategies to meet needs and goals.
4. Develop a Communication Plan.
Establish communication protocols
1. Identify processes for adapting communication strategies for different contexts.
2. Develop processes and protocols in line with listed strategies.
3. Prepare information and resources to support implementation of communication protocols.
Present communication strategies
1. Present to group/staff (minimum 3 people).
2. Model effective oral and written communication.
3. Mentor and coach group/staff.
4. Maintain work-related networks and relationships.
Review
1. Obtain feedback
2. Record lessons learned for continuous improvement
Task 2 - Digital Media
Using the information and strategy in Task 1.
Develop a strategy for using digital media to provide information and promote the organization.
Implement this strategy.
Assessment Conditions
Your assessor will set up the environment with equipment and resources. You will have access to Policies and Procedures of a workplace.
Your assessor will be looking for:
1. Interactions (with people from diverse backgrounds
2. Presentation to at least 3 people
3. Use of presentation media
Knowledge Evidence
The learner must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role.
Assessment 1 -
In your role, you need to understand the legal and ethical considerations with regard to communication. Complete the following table to demonstrate your knowledge.
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Phrase
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Definition
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Required action in workplace (example)
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Privacy
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Relates to the protection of an individual's personal information. Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
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Confidentiality
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Protection of personal information or a means keeping a client's information between you and the client, and not telling others including co-workers, friends, family, etc.
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Duty of care
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Requirement that a person act toward others and the public with watchfulness, attention, caution and prudence that a reasonable person in the circumstances would. If a person's actions do not meet this standard of care, then the acts are considered negligent, and any damages resulting may be claimed in a lawsuit for negligence
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Discrimination
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Treatment or consideration of, or making a distinction in favour of or against, a person or thing based on the group, class, or category to which that person or thing belongs rather than on individual merit: racial and religious intolerance
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Informed consent
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Consent of a patient or other recipient of services based on the principles of autonomy and privacy; competence to understand and to decide, voluntary decision making, disclosure of material information, recommendation of a plan, comprehension of terms
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Mandatory reporting
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Legislative requirement imposed on selected classes of people to report suspected cases of child abuse and neglect to government authorities
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Assessment 2 - Communication channels
Using the information from Task explain the following:
1. Special communication needs of the personnel
2. Organisation processes
3. Organisation hierarchy
4. Official communication channels
5. Existing protocols for communication
6. Etiquette for communication
7. Communication barriers, restraints or difficulties
8. Business and strategic plans linked to communication requirements
Assessment 3 - Media
1. What is traditional media?
2. List 2 types of digital media and explain etiquette and marketing requirements with regard to each type of media.
3. How could each of these types of media fit into the communication strategy of a service or business?
Assessment 4 -
1. You are working for a service. One of the clients dies in unfortunate circumstances. Describe how a crisis communication plan will assist in dealing with this situation.
2. Discuss the importance of outlaying funds for communication against return on investment.
3. Explain how political and social factors affect workplace communications.
4. Discuss the importance of technological factors in workplace communication.