Develop and describe the healthcare organization's service strategy. Specifically, link your service strategy to creation of healing environment and developing culture of customer service.
Recognize how service strategy is linked to organizational vision and mission.
Organization this strategy must be linked is Kaiser Permanente.
Kaiser's vision statement says that it exists to give affordable, quality healthcare services and to enhance health of its members, also the communities it serve. It is value-driven non-profit organization whose social objective is to:
- Make sure access to affordable, quality heath care services;
- Enhance health of the members and the communities it serve; and
- Discover and share new, innovative and effective ways to organize and deliver care and to make future health professionals for practice