Develop a well-researched paper for your current organization or one you have worked in the past that critically analyzes (Use the Xerox case study on pages 31 through 36 of the textbook as a sample):

The quality methodologies or practices that the company uses or plans to use to align performance excellence with its business objectives,

The quality management system that focuses on meeting customers' needs and practices to help build a customer-focused culture along with techniques to enhance design of work processes, process control, and process improvement,

Tools and techniques that support Six Sigma philosophy, quality in product design, or statistical process control (SPC) for monitoring either the company's manufacturing or its service processes. Include at least one relevant chart or figure in describing the tools and techniques.

In addition to a critical analysis, provide suggested improvement steps/actions based on what you have learned in this course to help the company achieve performance excellence. Incorporate scholarly sources and the text to support your analysis.