The customer service department is going to play a major role in the upgrade, but not all members of the department are familiar with how projects like this are managed. Prepare a presentation to familiarize the customer service team with the project management process groups and the 9 knowledge areas. The purpose of your presentation is to prepare the customer service team for what is to come in the days ahead and the activities they will participate in and observe.

Address the following in your presentation:

1. What are the project management process groups?

2. What is the purpose of each of the groups?

3. What are the 9 knowledge areas of project management?

4. describe each area and its importance to the project management process.

5. Include title and reference slides in your presentation. These are not included in the 7-10 slides.

6. Each slide must be supported with 150-200 words of speaker notes.

7. Be sure that all sources are referenced using APA style.

Develop a project plan that covers all project groups and knowledge areas. Develop project plans that integrate project procurement and contracting activities across project groups. Apply the nine project management knowledge areas.