Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Operation Management Expert

Background:

To the extent allowed by local law, each Acme Home Improvements store, including Acme Mexico City (AMC), is open from 7 am - 11 pm every day.

Acme Mexico City planners have given the following table that identifies the minimum number of customer service employees estimated to be required on the floor of the store each hour of the day:

734_customer service employees.jpg

Full-time customer service employees at AMC work a 9 hour shift (8 hours of work plus a 1 hour meal break) either from 7 am to 4 pm or from 2 pm to 11 pm. Workers on the 7-4 shift are assigned an hour-long lunch break at either 11 am or 12 noon. Workers on the 2-11 shift are assigned an hour-long dinner break at either 5 pm or 6 pm.

Part-time customer service employees work four consecutive hours per day and their shifts can start any hour between 7 am and 7 pm.

By corporate policy, this is consistent with Mexican labor law, the company limits total part-time customer service employee daily hours to 50% of the day's total customer service employee hours (total hrs = part-time hrs plus fulltime hrs) worked.

In the interest of appropriate supervision of employees and employee safety rules, management has a policy which the number of customer service employees on the floor at any given time must never exceed 30.

Part-time customer service employees earn $500 per day, and full-time customer service employees earn $1100 per day in salary and benefits (here, $ = Moneda Nacional, that is, the Mexican peso).

Contract Statement of Work:

Develop a minimum cost day by day assignment schedule for the Acme Mexico City customer service employees.

Deliverables:

1) A report which provides your recommended schedule/cost and illustrates your solution method. (Note: Try to provide a comprehensive description, but keep it simple enough). As well, be sure to comprise any suppositions or limitations for your model.

2) A copy of the documented spreadsheet model you develop, so that we can rerun it if the situation changes. For this work you will be paid a sum of $9,000 (Mexican pesos).

Additional funds (up to $1,000 pesos) are available under the contract if you can help with the given:

a) Finding out the cost of enforcing the part-time hours constraint (that is, How much money could we save if part-time hours are not limited to 50% of total hours?)

b) Finding out whether adding an additional lunch shift at 10 am and an additional dinner shift at 7 pm can lower our daily cost.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92712

Have any Question? 


Related Questions in Operation Management

1 what were the reasons behind not performing to a higher

1) What were the reasons behind not performing to a higher standard in your previous academic opportunities and what specific, concrete steps do you intend to take to be successful in the requested program? (200 words an ...

In what ways does a commitment benefit an organizationhow

In what ways does a commitment benefit an organization? How can knowledge of individual differences improve productivity and employee morale? Provide examples.

Defining training and understanding its strategic purposeat

Defining training and understanding its strategic purpose At first glance, Week 5 content spans two seemingly disparate functions - developing training and assessing employee performance. The processes are defined and pr ...

Health promotion programsyou are the director of patient

Health Promotion Programs You are the director of patient services for a federally qualified health center. The department of health and human services (HHS) has announced a grant for health centers like yours to run any ...

Which of your current beliefs choose one or two around

Which of your current beliefs (choose one or two) around Management do you wish could change (describe it) and why? Identify one or two beliefs your organization has (that may be different from your own) about Management ...

How is information about jacksons labor market important in

How is information about Jackson's labor market important in considering whether or not Plump n' Stuffy is in compliance with the Civil Rights Act of 1964? Discuss the relevant data you have found associated with Jackson ...

How do you make decisions using logic using feelings using

How do you make decisions, using logic, using feelings, using instinct? Did you find that the exercise of decision making resulted in a different decision than the one you wanted, why do you think that was? How does bias ...

Recommend a plan or strategy to be followed by safety

Recommend a plan or strategy to be followed by safety professionals if they become involved in the litigation process as a representative of an employer organization. A few paragraphs, work cited.

Planning for security paperplease select one of the two

Planning for Security Paper Please select one of the two choices below: 1. Research five examples of corporate vision statements, corporate mission statements, and corporate goals. What impact do these have on the securi ...

Questioninvestigate on the internet the various ways

Question: Investigate on the internet the various ways (interviews, focus groups, surveys, etc.) to collect the voice of the customer, and discuss the advantages and disadvantages of each method.

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro

Describe what you learned about the impact of economic

Describe what you learned about the impact of economic, social, and demographic trends affecting the US labor environmen