Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Operation Management Expert

Background:

To the extent allowed by local law, each Acme Home Improvements store, including Acme Mexico City (AMC), is open from 7 am - 11 pm every day.

Acme Mexico City planners have given the following table that identifies the minimum number of customer service employees estimated to be required on the floor of the store each hour of the day:

734_customer service employees.jpg

Full-time customer service employees at AMC work a 9 hour shift (8 hours of work plus a 1 hour meal break) either from 7 am to 4 pm or from 2 pm to 11 pm. Workers on the 7-4 shift are assigned an hour-long lunch break at either 11 am or 12 noon. Workers on the 2-11 shift are assigned an hour-long dinner break at either 5 pm or 6 pm.

Part-time customer service employees work four consecutive hours per day and their shifts can start any hour between 7 am and 7 pm.

By corporate policy, this is consistent with Mexican labor law, the company limits total part-time customer service employee daily hours to 50% of the day's total customer service employee hours (total hrs = part-time hrs plus fulltime hrs) worked.

In the interest of appropriate supervision of employees and employee safety rules, management has a policy which the number of customer service employees on the floor at any given time must never exceed 30.

Part-time customer service employees earn $500 per day, and full-time customer service employees earn $1100 per day in salary and benefits (here, $ = Moneda Nacional, that is, the Mexican peso).

Contract Statement of Work:

Develop a minimum cost day by day assignment schedule for the Acme Mexico City customer service employees.

Deliverables:

1) A report which provides your recommended schedule/cost and illustrates your solution method. (Note: Try to provide a comprehensive description, but keep it simple enough). As well, be sure to comprise any suppositions or limitations for your model.

2) A copy of the documented spreadsheet model you develop, so that we can rerun it if the situation changes. For this work you will be paid a sum of $9,000 (Mexican pesos).

Additional funds (up to $1,000 pesos) are available under the contract if you can help with the given:

a) Finding out the cost of enforcing the part-time hours constraint (that is, How much money could we save if part-time hours are not limited to 50% of total hours?)

b) Finding out whether adding an additional lunch shift at 10 am and an additional dinner shift at 7 pm can lower our daily cost.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92712

Have any Question? 


Related Questions in Operation Management

Analyze the issues of using military force against

Analyze the issues of using military force against terrorism. Does one method work better than another? Explain your answer.

1 long-term planning for government and other public type

1. Long-term planning for government and other public type agencies is difficult because a. often times, the requisite leadership and managerial skills are not available b. there are not sufficient funds to pay consultan ...

1 which of the following isare primary purposed of a

1. Which of the following is/are primary purposed of a professional strategic financial management function in an organization? a. make sure that there are sufficient capital funds to support strategies b. make sure that ...

Why is it important for the safety practitioner to use

Why is it important for the safety practitioner to use macro thinking? Provide one or two examples that support your discussion. Your response must be at least 75 words in length.

Questions based on the knowledge you have gained through

Questions Based on the knowledge you have gained through the readings in this module, answer the Module Review Questions listed below. These questions were chosen to demonstrate your understanding and help you assess you ...

Fantastic styling salon is run by three stylists jenny

Fantastic Styling Salon is run by three? stylists, Jenny? Perez, Jill? Sloan, and Jerry? Tiller, each capable of serving five customers per? hour, on average. Use POM for Windows or OM Explorer to answer the following qu ...

Chi company had budgeted sales of 243000 actual sales

Chi Company had budgeted sales of $243,000. Actual sales amounted to $262,000. Which of the following items could have caused this result? Chi lowered per unit sales price of its products. Chi decreased the variable cost ...

Sonnys supermarket chain has decided to build its own

Sonny's Supermarket chain has decided to build its own warehouse. The local chain has four markets (A,B,C,D) with location and weekly demand listed in the table below. a. If Sonny chooses the warehouse location to be adj ...

What is the depreciation deduction for a new specialized

What is the depreciation deduction for a new specialized equipment (7-year property) costing $1,600,000. The corporation elected Section 179 expensing for this equipment but elected not to claim any bonus depreciation.

Why employers need to reward their employees what kind of

Why employers need to reward their employees? What kind of rewards are common?

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro

Describe what you learned about the impact of economic

Describe what you learned about the impact of economic, social, and demographic trends affecting the US labor environmen