Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Operation Management Expert

Background:

To the extent allowed by local law, each Acme Home Improvements store, including Acme Mexico City (AMC), is open from 7 am - 11 pm every day.

Acme Mexico City planners have given the following table that identifies the minimum number of customer service employees estimated to be required on the floor of the store each hour of the day:

734_customer service employees.jpg

Full-time customer service employees at AMC work a 9 hour shift (8 hours of work plus a 1 hour meal break) either from 7 am to 4 pm or from 2 pm to 11 pm. Workers on the 7-4 shift are assigned an hour-long lunch break at either 11 am or 12 noon. Workers on the 2-11 shift are assigned an hour-long dinner break at either 5 pm or 6 pm.

Part-time customer service employees work four consecutive hours per day and their shifts can start any hour between 7 am and 7 pm.

By corporate policy, this is consistent with Mexican labor law, the company limits total part-time customer service employee daily hours to 50% of the day's total customer service employee hours (total hrs = part-time hrs plus fulltime hrs) worked.

In the interest of appropriate supervision of employees and employee safety rules, management has a policy which the number of customer service employees on the floor at any given time must never exceed 30.

Part-time customer service employees earn $500 per day, and full-time customer service employees earn $1100 per day in salary and benefits (here, $ = Moneda Nacional, that is, the Mexican peso).

Contract Statement of Work:

Develop a minimum cost day by day assignment schedule for the Acme Mexico City customer service employees.

Deliverables:

1) A report which provides your recommended schedule/cost and illustrates your solution method. (Note: Try to provide a comprehensive description, but keep it simple enough). As well, be sure to comprise any suppositions or limitations for your model.

2) A copy of the documented spreadsheet model you develop, so that we can rerun it if the situation changes. For this work you will be paid a sum of $9,000 (Mexican pesos).

Additional funds (up to $1,000 pesos) are available under the contract if you can help with the given:

a) Finding out the cost of enforcing the part-time hours constraint (that is, How much money could we save if part-time hours are not limited to 50% of total hours?)

b) Finding out whether adding an additional lunch shift at 10 am and an additional dinner shift at 7 pm can lower our daily cost.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92712

Have any Question? 


Related Questions in Operation Management

During its first year of operations silverman company paid

During its first year of operations, Silverman Company paid $10,285 for direct materials and $9,800 for production workers' wages. Lease payments and utilities on the production facilities amounted to $8,800 while genera ...

Assignment operations management question 1 - calcomp

ASSIGNMENT: OPERATIONS MANAGEMENT QUESTION 1 - CALCOMP: DISASTER BECOMES SUCCESS Flash back to the early 1980's. The only thing world-class about Calcomp was the mess it was in. The company that practically invented the ...

Human resource management- unresolved bargainingwhen the

Human Resource Management- Unresolved Bargaining When the bargaining process breaks down between union representatives and company management, union members occasionally will vote to stop working until demands are met; i ...

Performance management please respond to the following from

"Performance Management " Please respond to the following: * From the scenario, propose two (2) approaches that a company can use to leverage a 360-degree performance appraisal system to evaluate individual performance. ...

Read ldquosiemens energy in 2010 how to engineer a green

Read “Siemens Energy (in 2010): How to Engineer a Green Future?” What are some potential entry barriers for developing new energy-related products, services, and technologies?

Why should a company act in a socially responsible way how

Why should a company act in a socially responsible way? How can social responsibility create value for the shareholders? Give examples.

Strategic leadershipyou are nearing the end of this course

Strategic Leadership You are nearing the end of this course and the completion of the Master of Healthcare Administration program. Take a few minutes to reflect on your journey. What have you learned? What skills and com ...

Imagine that you are the chief operations officer coo of

Imagine that you are the chief operations officer (COO) of Amazon.com. You are interested in creating a competitive advantage for your company (compared to other online retailers) in that you wish to be able to provide t ...

What ethical difficulties if any arise out of the theory of

What ethical difficulties, if any, arise out of the theory of "no-fault" workers' compensation statutes? Should an employee injured primarily by her own negligence receive the same benefit as one harmed through no fault ...

1 discuss three different ways that information is encoded

1) Discuss three different ways that information is encoded in memory. Which of these three do you feel is the most relevant for safety training? Explain your choice. Your response must be at least 200 words. APA Format ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

WalMart Identification of theory and critical discussion

Drawing on the prescribed text and/or relevant academic literature, produce a paper which discusses the nature of group

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro