Develop a graph for call center to to track at least 3, Ask an Expert

Management Studies

A call center has the following inputs to track.

1.Calls into the call center per hour

2.Agents answering the phones per hour

3.Calls that are not answered for a short time period. Delayed time in minuets

4.Abandon calls per hour (customers that call and then hang up after short period of time on hold).

My assignment is to develop a graph which shows these inputs and the results in an easy to follow form. A trend line is also required to track at least 3 variables.

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Business Management, Management Studies

Category:- Business Management
Reference No.:- M9214399

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