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problem 1:

Elaborate on the communication skills which you believe employees must possess in order to ensure that customers are satisfied with services provided by the organisations.

problem 2:

a) Determine and describe the phases of the team development process.

b) describe three reasons which might lead to conflicts in organisations. Support your solution with instances.

problem 3:

You have been given the task to give the formal presentation to the group of 50 individuals.  What are the factors which you would consider in order to ensure that your presentation is successful?

problem 4:

Describe the steps which need to be considered in order to ensure that a candidate in well prepared for the job interview.

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