Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Homework Help/Study Tips Expert

problem 1: Details of room reservations are recorded in a precise manner to maintain effectiveness and to prevent embarrassing situations from arising.

a) describe the various methods by which front office staff might receive an enquiry from an intending guest for a room reservation.

b) Compare and contrast the use of a Reservation Enquiry Card with that of the Hotel Diary.

problem 2: The hotel has a legal obligation to register the name and nationality of every visitor over the age of 16 years who stays overnight.

a) Compare the merits and demerits of a guest registration book with a system by using individual guest registration cards.

b) describe the procedure that a receptionist must follow when accepting from a guest a valuable article for safekeeping.

problem 3: A guest will understandably express frustration at having to wait for his/her bill to be prepared, and promptness in making the final account is necessary.

a) State one benefit and one drawback in each of the given methods of preparing guests’ bills:

  • Tabular ledger
  • Electronic billing machine
  • Computerized system

b) Describe guidelines which should be followed by front office staff when accepting travelers’ cheques from a guest.

c) Describe the difference between ‘COD’ and ‘VPOs’.

problem 4: Skills adopted in the provision of service are different from those used in the production of goods. Examine personal qualities that front office staff must possess as part of the service ‘package’.

problem 5: Hotels might offer accommodation, but it is front office staff that ‘sells’ the rooms.

a) Compare and contrast ‘switch’ selling with that of the ‘sandwich’ method.

b) Describe the ‘inclusive terms’ package, identifying the kind of hotel that is most probable to offer this, and outlining advantages of this kind of package to both the hotel and to the guest.

c) describe two activities which front office staff can carry out in order to decrease the impact of people who make bookings but fail to honor them (that is, no-shows).

problem 6: Successful marketing will raise initial awareness and encourage visitors to stay in the hotel.

a) Compare the benefits of sending a personal letter to prospective guests with the drawbacks of using direct mail.

b) describe how the requirements of a conference delegate might differ from those of a business traveler.

problem 7: Group bookings and conferences are more complex than individual bookings as additional factors will require to be taken into consideration throughout the planning phase. Examine key points that must be borne in mind when planning a visit for a large group of people.

problem 8: During the recruitment process, front office managers will identify attributes required by interviewees before employing the most appropriate applicant.

a) Make a Personal Specification for a Junior Receptionist, indicating sub-headings in the specification, with one illustration of the essential criteria that might be listed under each sub-heading.

b) Produce‘Guest problemnaire’ appropriate for providing information on guests’ opinions on a hotel’s services, cleanliness and prices.

Homework Help/Study Tips, Others

  • Category:- Homework Help/Study Tips
  • Reference No.:- M94359

Have any Question? 


Related Questions in Homework Help/Study Tips

Is there a philosophy and style of leadership best suited

Is there a philosophy and style of leadership best suited to the Criminal Justice field? Under the law, there are four categories of "parties" or participants in a crime: 1) principal in the first degree, 2) principal in ...

Government questions1 describe the process by which

Government Questions 1. Describe the process by which legal cases reach the Supreme Court? How does the Supreme Court decide which cases it will hear? Once a case reaches the Supreme Court, how do the Justices go about r ...

Case management has evolved over the years both in its

Case management has evolved over the years, both in its theoretical approach and in its roles and functions. The concept of case management became popular in the criminal justice system as a result of the development of ...

Assignment legislative considerationspartly in response to

Assignment: Legislative Considerations Partly in response to the overpopulation problem, broad bipartisan support in both chambers of Congress passed the Bill H.R.1593, the Second Chance Act of 2007: Community Safety Thr ...

Write a profile of a leader you know preferably this is

Write a profile of a leader you know. Preferably, this is someone in management where you work - or where you once worked. If you don't know such a leader, write about some other leader you know who leads an organization ...

Peggy realizes she cant really run this company by herself

Peggy realizes she can't really run this company by herself and day to day operations will entail tasks such as securing sales contracts, knocking on doors, making phone calls, developing her ideas into marketable gaming ...

Case of mary racism and privilegediscussion racism and

Case of Mary: Racism and Privilege Discussion: Racism and Privilege In many societies certain groups possess more resources and hold more power than other groups. In some of these societies, racial discrimination and rac ...

Use the cost data for the six-bus base case and the power

Use the cost data for the six-bus base case, and the power flow and generator output data presented in Figures 11.3 (Cases 1, 2, and 3) that illustrate the wheeling of 20 MW between bus 3 and bus 4. We want to compute an ...

Assignmentyou will create two newsletters to inform

Assignment You will create two newsletters to inform families of literature genres being presented in your future classroom. The newsletters should foster their child's exploration of literature and support learning in t ...

Assignment violence on childrens tvthe national television

Assignment: Violence on Children's TV The National Television Violence Study found that in 1996-1997, 61% of television programs contained violence, and, of those selected, 75% showed no remorse, criticism of, or penalty ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro

Describe what you learned about the impact of economic

Describe what you learned about the impact of economic, social, and demographic trends affecting the US labor environmen