Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Homework Help/Study Tips Expert

problem 1: Details of room reservations are recorded in a precise manner to maintain effectiveness and to prevent embarrassing situations from arising.

a) describe the various methods by which front office staff might receive an enquiry from an intending guest for a room reservation.

b) Compare and contrast the use of a Reservation Enquiry Card with that of the Hotel Diary.

problem 2: The hotel has a legal obligation to register the name and nationality of every visitor over the age of 16 years who stays overnight.

a) Compare the merits and demerits of a guest registration book with a system by using individual guest registration cards.

b) describe the procedure that a receptionist must follow when accepting from a guest a valuable article for safekeeping.

problem 3: A guest will understandably express frustration at having to wait for his/her bill to be prepared, and promptness in making the final account is necessary.

a) State one benefit and one drawback in each of the given methods of preparing guests’ bills:

  • Tabular ledger
  • Electronic billing machine
  • Computerized system

b) Describe guidelines which should be followed by front office staff when accepting travelers’ cheques from a guest.

c) Describe the difference between ‘COD’ and ‘VPOs’.

problem 4: Skills adopted in the provision of service are different from those used in the production of goods. Examine personal qualities that front office staff must possess as part of the service ‘package’.

problem 5: Hotels might offer accommodation, but it is front office staff that ‘sells’ the rooms.

a) Compare and contrast ‘switch’ selling with that of the ‘sandwich’ method.

b) Describe the ‘inclusive terms’ package, identifying the kind of hotel that is most probable to offer this, and outlining advantages of this kind of package to both the hotel and to the guest.

c) describe two activities which front office staff can carry out in order to decrease the impact of people who make bookings but fail to honor them (that is, no-shows).

problem 6: Successful marketing will raise initial awareness and encourage visitors to stay in the hotel.

a) Compare the benefits of sending a personal letter to prospective guests with the drawbacks of using direct mail.

b) describe how the requirements of a conference delegate might differ from those of a business traveler.

problem 7: Group bookings and conferences are more complex than individual bookings as additional factors will require to be taken into consideration throughout the planning phase. Examine key points that must be borne in mind when planning a visit for a large group of people.

problem 8: During the recruitment process, front office managers will identify attributes required by interviewees before employing the most appropriate applicant.

a) Make a Personal Specification for a Junior Receptionist, indicating sub-headings in the specification, with one illustration of the essential criteria that might be listed under each sub-heading.

b) Produce‘Guest problemnaire’ appropriate for providing information on guests’ opinions on a hotel’s services, cleanliness and prices.

Homework Help/Study Tips, Others

  • Category:- Homework Help/Study Tips
  • Reference No.:- M94359

Have any Question? 


Related Questions in Homework Help/Study Tips

1 during the hellenistic age an elaborate style of column

1. During the Hellenistic Age, an elaborate style of column, which was topped with a capital of sprouting leaves, became popular. This column was called A. Corinthian. B. Doric. C. Ionic. D. Iambic. 2. A pointed arch, ri ...

This extended discussion 300-400 words will require you to

This extended discussion (300-400 words) will require you to draw on several competencies you have acquired as you have progressed through this course. Consider the following scenario: Scenario Imagine that you are on a ...

For reflective article paper select an article relevant to

For Reflective Article Paper, select an article relevant to current social engineering threats. Topics could include, but are not limited to: phishing, quid pro quo, or diversion theft. Research and examine current infor ...

The significance of institutional conflictby successfully

The Significance of Institutional Conflict By successfully completing this assignment, you will demonstrate your proficiency in the following course competencies and assignment criteria: Competency 1. Identify variables ...

I need a 5 page paper on shakespeares romeo and juliet and

I need a 5 page paper on Shakespeare's Romeo and Juliet and the book. With reference and cover page not included in the 5 pages. You have to cover and quote some parts of the book and mostly cover its love and tragedy sc ...

Employee engagementemployee engagement surveys are valuable

Employee Engagement Employee engagement surveys are valuable tools for health care organizations. These surveys provide insights on how employees truly feel about their organization, leaders, and workplace environment. A ...

Risk management in health care provisionyou are the

Risk management in Health Care Provision You are the hospital administrator for a county hospital, which is funded in a large part by that county's property taxes. You discover that you have an indigent patient who has b ...

Philosophy - comparative world religions choose one topic

Philosophy - Comparative World Religions Choose one topic for your essay (approximately 4 pages, double spaced). 1) "What lifted the Jews from obscurity to permanent religious greatness was their passion for meaning." Ex ...

Discussionbullbased on your review of the learnscape

Discussion • Based on your review of the Learnscape scenario titled "Learnscape 2: Patient Engagement", analyze the benefits afforded to health care marketers that understand the importance of establishing core values th ...

One of your supervisees comes to you with an issue he has

One of your supervisees comes to you with an issue. He has been arguing with another supervisee regarding the full extent of client rights. After listening to the supervisee, you conclude that neither supervisee has a co ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

WalMart Identification of theory and critical discussion

Drawing on the prescribed text and/or relevant academic literature, produce a paper which discusses the nature of group

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro