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Design specifications require that a key dimension on a product measure 100 ± 10 units. A process being considered for producing this product has a standard deviation of four units. Assume that the process average is centered on the target specification.

a. find out the process capability.

b. Suppose the process average shifts to 92. find out the new process capability.

c. What percentage of the items produced will be defective after the process shift?

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