Description: This assessment requires you to analyse two communication incidents in terms of the communication process.

Incident 1: Describe a communication incident that was very frustrating to you, focussing on the communication behaviours of the parties. This should be an incident which you think can be analysed in terms of the communication process. Write a 150 word description of the incident and then analyse the reasons that this communication incident was difficult. You may describe the role of the sender, encoding of the message, choice of channel, decoding by receiver, any barriers to successful communication. You should also consider the opportunities for feedback. You should use the theoretical information from Eunson and other communication texts to analyse the situation. Describe any strategies you or the other/s involved in the communication incident used to try to overcome the barriers.

Incident 2: Repeat the exercise but, this time, relate a positive, successful communication incident.

Summary: Compare the two incidents and provide reasons that one event was positive and the other difficult.

You should reference a minimum of 3 texts in the assignment. Ensure that you correctly reference the sources in terms of the referencing guide on the portal.

Feedback: Comments and a mark will be returned to you within two weeks of submission.