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Describe three businesses that have won your customer loyalty - places you enjoy doing business and are likely to remain a customer. What, specifically, causes you to give them your loyalty?

Then, visit the web site of two of the following corporations mentioned in your chapter reading assignment for Lesson 1 known for their customer loyalty:

Wegman's Food Markets

REI

Edward Jones

The Container Store

Marriott

Nordstrom's

FedEx

Zappos

Costco

Southwest Airlines

Share with the class three examples of what they do according to what you found as a result of your Web surfing

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