1) prepare down the strategies that are used for improving services productivity. describe in detail.
2) Describe the seven approaches to improve service productivity in detail.
3) Describe the quality and quantity dimensions to services productivity in detail
4) prepare down the factors that influence the complaining behaviours
5) prepare down the guidelines for effective problem resolution and describe them in detail.
6) What do you mean by service leadership? Describe the various functions of service leaders
8) Describe the quantities of service leaders.