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Management Studies

Describe the services provided by a firm your do business with (e.g., bank, doctor or favorite restaurant) on each of the dimensions. which are : Reliability: Delivering on promises,Responsiveness: Being willing to help, Assurance: Inspiring trust and confidence, Empathy: Treating customers as individuals, and Tangibles: Representing the service physically. In your mind, has this organization distinguished itself from its competitors on any particular service quality dimension?

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