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problem 1:

i) Describe the Rooms Division Management of a first class hospitality establishment.

ii) Illustrate out the relationship between the room Division and the other departments of the establishment.

problem 2:

(a) prepare concise notes on:

(i) Process of management

(ii) People-organisation relationship

(iii) Managerial environment.

(b) Discuss and describe the internal and external environmental factors which affect the functioning and operation of a hospitality industry.

problem 3:

(i) Discuss and describe the key concepts that a unit manager would apply to manage service quality at his unit.

(ii) Critically illustrate out the various approaches to total quality management.

problem 4:

(i) What are the elements determining the tourism product?

(ii) Which sectors and services of the hospitality industry are closely related to sectors and services of the tourism industry?

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