i) Describe the Rooms Division Management of a first class hospitality establishment.
ii) Illustrate out the relationship between the room Division and the other departments of the establishment.
(a) prepare concise notes on:
(i) Process of management
(ii) People-organisation relationship
(iii) Managerial environment.
(b) Discuss and describe the internal and external environmental factors which affect the functioning and operation of a hospitality industry.
(i) Discuss and describe the key concepts that a unit manager would apply to manage service quality at his unit.
(ii) Critically illustrate out the various approaches to total quality management.
(i) What are the elements determining the tourism product?
(ii) Which sectors and services of the hospitality industry are closely related to sectors and services of the tourism industry?