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problem1. Describe what you understand by the term “Feedback” and how this can assist in improving communication in our work place environment

problem2. Who are organisations’ customers? Describe how developing our listening skills can assist improve customer satisfaction and service delivery.

problem3. Describe the role of communication in conflicting situations.

problem4. Elaborate on three situations that lead to conflicting situations?

problem5. In the organisation there are two types of culture. Name them and discuss how this can have the adverse effect on communication at work if not taken in account.

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