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problem 1:

(a) Describe the process of mass communication with reference to circular model of Schramm and Osgood.

(b) describe the barriers of communication and suggest how to overcome them.

problem 2:

State empathy and describe how it affects culture. Support your solution with applicable exs.

problem 3:

What do you understand by the term polite communication?  How does it contribute to managerial role?

problem 4:

Describe downward communication? With the aid of chart, elaborate on its drawbacks and support your solutions with suitable exs.

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