(a) Describe the process of mass communication with reference to circular model of Schramm and Osgood.
(b) describe the barriers of communication and suggest how to overcome them.
State empathy and describe how it affects culture. Support your solution with applicable exs.
What do you understand by the term polite communication? How does it contribute to managerial role?
Describe downward communication? With the aid of chart, elaborate on its drawbacks and support your solutions with suitable exs.