problem 1:

a) describe the main purpose of an office.

b) Describe the necessary differences between the office function and the clerical function.

problem 2:

a) With the help of a diagram, describe the procedure for stock control.

b) describe:

• How physical receipts into stock are recorded.
• How such receipts are passed for payment.

problem 3:

a) Describe the main benefits of using a franking machine for outgoing mail.

b) describe two other services that Royal Mail gives for posting mail.

problem 4: describe the main uses and benefits of the following software packages for any office in an organization:

a) Spreadsheets
b) Word processing
c) E-mail
d) Desktop publishing

problem 5:

a) Illustrate the six main elements of how to plan work in an office.
b) Describe the usefulness of suitable computer software when planning and scheduling work.

problem 6: Describe the most suitable means of communication for the given:

a) Formal communication internally.
b) Formal communication externally.
c) Placing an urgent order.
d) Booking a flight to Australia.

problem 7: Give brief explanations of the given:

a) Laptop
b) Local area network
c) Tablet
d) Intranet
e) Internet

problem 8: You work in the Sales Department of a big organization and there is to be a meeting for the regional managers later this month. You are to make the essential arrangements for this meeting. describe:

a) How you would organize such a meeting.

b) How you would advise all staff involved.

c) How you would arrange any support services.