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problem 1: Gathering data on tourism is a very important task for the government of a country. Information should be both qualitative and quantitative and reflect the nature, aim and composition of tourism. List and describe ten areas of data research which accomplish this goal.

problem 2: The flow of tourism between generating and receiving areas can be measured in four different ways. Describe your understanding of each of the given from an economic point of view:

a) Income
b) Employment
c) Balance of payments
d) Investment and development

problem 3:

a) List and describe the ten areas of travel agency skills and competences.
b) Describe your understanding of the term bonding in the context of travel services.

problem 4:

a) Planning the introduction of a new tour program or destination by a Tour Operator can take up to two years and needs a staged process for its success. List and describe each of the given processes in a time framework, describing your answer with a diagram or model:

•    Planning & research
•    Negotiation
•    Administration
•    Marketing [12 + 3 model]

b) describe the problems of seasonality facing all sectors of tourism.

problem 5:

a) With the growth of the airline industry, regulation on national and international routes has become essential for a number of reasons. List and describe each of these reasons.

b) Describe your understanding of the five freedoms of the air.

problem 6:

a) describe the difficulties of managing the social impact of tourism for each of the given:

•    Establishing rapport between the indigenous population and guests
•    Visitor concentration and tourism development.

b) Illustrate each of the four phases of Doxey’s Irridex model of stress relative to tourism development.

problem 7:

a) A notable feature of the tourism industry over recent years has been the integration between sectors in the industry. Describe your understanding of the working functions of integration for each of the given:

•    Horizontal
•    Vertical

b) ABTA has in the past played a key role as a trade body in the British travel industry. Describe the key legislation that has affected the travel industry.

problem 8: Describe and describe the structure and nature of the hospitality sector, differentiating between the different categories of tourist accommodation and catering services.

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