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problem 1:

a) List and describe six components of a package tour.

b) Describe the component steps for organizing group travel.

problem 2:

a) Describe the relevance to potential clients that a travel consultant has precise knowledge when computing time difference and elapsed flying time.

b) describe six areas of concern in which IATA was instrumental in getting airlines to co-operate.

problem 3:

a) describe the impacts of tourism – positive and negative – for each of the given headings:

•    Environmental
•    Economic
•    Cultural

b) Describe in detail how a change in exchange rates can modify a destination’s popularity. Give two destination illustrations global where these economic impacts have been felt.

problem 4:

a) Describe the primary principles of the time management skill cycle.

b) describe the principles of describeing product advantages to a client in a travel agency.

problem 5:

a) Describe and illustrate each of the given areas of cover included in a travel insurance policy:

•    Cancellation charges.
•    Medical expenses
•    Personal baggage and personal money
•    Personal accident

b) Name at least four factors which can affect the cost of travel insurance.

problem 6:

a) List and describe the operational costs of an independent travel agent.

b) Describe how travel agents earn their income.

problem 7:

a) describe as if to a prospective client the documents and information needed for travel with a car on an overseas ferry service.

b) What is meant by the given ferry terms:

•    Roll-on, roll-off
•    Routings
•    Vehicle lengths
•    Fast ferry

problem 8: Describe ABTA’s role as an independent regulatory body in making sure protection for its members and the travel and tourism industry.

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