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Denise agrees to buy two armoires from Diego’s antique shop. Diego offers free delivery as part of the purchase price, but Denise fails to tell him when to deliver the armoires. After three months of asking when he could deliver the furniture and getting no response, Diego finally leaves the armoires on Denise’s front porch. Denise is away on a four-day vacation, and a rainstorm ruins the armoires. Diego is

Operation Management, Management Studies

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