QUESTION 1

a) Define the following terms-

i) A tourist destination

ii) International excursionist and domestic excursionist

iii) Domestic tourist and international tourist

iv) The hospitality industry

b) Using relevant examples to illustrate your arguments, examine the range of environmental impacts that tourism development can have at a destination

QUESTION 2

The customers' buying process is an important component of the behaviour of customers. Discuss and analyze the five stages that consumers go through when purchasing tourism and hospitality products. Use appropriate examples to support your arguments

QUESTION 3

Define the concept of tourism demand and using relevant examples to illustrate your arguments, discuss the factors affecting demand both in the country of origin and country of destination

QUESTION 4

The hospitality industry provides services having specific characteristics that are not found in other services. Using appropriate examples, critically discuss the different characteristics of the hospitality industry