problem 1: Describe the personal qualities which are required to be an efficient speaker.

problem 2: The telephone is a very immediate form of communication and some callers might be difficult. Describe the ways in which you might deal with difficult phone calls you receive.

problem 3: Consider what is meant by body language and by using illustrations from the business environment describe messages that different kinds of body language might convey.

problem 4:

a) Choose three types of visual aid and describe how you might use each one to improve a presentation.

b) Consider any problems that might occur in using each of the visual aids.

problem 5:

a) Describe the advantages of group decision making.

b) Outline any problems that might take place in group decision making.

problem 6:

a) Outline where you might find information regarding job vacancies.

b) Describe what items you would put into a curriculum vitae (CV).

problem 7: Define and illustrate the uses of the given forms of written communication in a business context:

a) Memorandum (memo)
b) Electronic mail (email)
c) Facsimile (fax)

problem 8: Use exs to describe the business uses of the given visual presentation aids:

a) Multiple bar charts
b) Pie chart
c) Pictorial chart
d) Statistical map