problem 1: Describe the personal qualities which are required to be an efficient speaker.
problem 2: The telephone is a very immediate form of communication and some callers might be difficult. Describe the ways in which you might deal with difficult phone calls you receive.
problem 3: Consider what is meant by body language and by using illustrations from the business environment describe messages that different kinds of body language might convey.
a) Choose three types of visual aid and describe how you might use each one to improve a presentation.
b) Consider any problems that might occur in using each of the visual aids.
a) Describe the advantages of group decision making.
b) Outline any problems that might take place in group decision making.
a) Outline where you might find information regarding job vacancies.
b) Describe what items you would put into a curriculum vitae (CV).
problem 7: Define and illustrate the uses of the given forms of written communication in a business context:
a) Memorandum (memo)
b) Electronic mail (email)
c) Facsimile (fax)
problem 8: Use exs to describe the business uses of the given visual presentation aids:
a) Multiple bar charts
b) Pie chart
c) Pictorial chart
d) Statistical map