Darren was asked to document a research paper as part of his final examination. The assignment needed weeks of careful study and experimentation before submission. Having ignored the paper until the day before the submission, he felt that he had no choice but to lift material off another research article that he had found on the Internet. In other words, Darren is guilty of _____.

a. libel

b. defamation

c. slanderd.

d. plagiarism

Alicia is conducting a study on consumer behavior. She needs to note the number of people who shop at a particular grocery store at a particular time during a weekday. She also needs to pay attention to their preferred brands of choice, the arrangement of items at the store, and the customer service they receive. This is an example of a(n) _____ study.

a. observational

b. normative

c. experimental

d. replication

Angela needs to produce a graphic for her employees that depicts the process of handling customer service complaints. When representing this type of data, she should ideally use a _____.

a. pictogram

b. flow chart

c. pie chart

d. bar chart

A procedural message is most effective when:

a. located errors are left uncorrected.

b. mind maps are created for simple procedures.

c. all the numbers that indicate the order of the steps are removed.

d. each step begins with an action statement

Gabrielle has to attend an interview for a position in sales. Which of the following would help her make a favorable first impression in the interview?

a. Sitting back and relaxing to appear in control of the situation

b. Using the interviewer’s first name to convey friendliness

c. Expanding her answers if the interviewer's eyes are glazing over

d. Siting erect and leaning forward slightly to express interest