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Customers walk into a bank and depart after receiving service at an average rate of 16 per hour. There is one clerk in the bank serving the customers. The arrival process is random but not Poisson. Service time has an exponential distribution with a mean of 3 minutes. On average there are 2 customers waiting in queue to be served. On average how long does a customer wait in queue?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93101185

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