Customers send emails to a help desk of an online retailer, Ask an Expert

Management Studies

Customers send emails to a help desk of an online retailer every 2 minutes, on average, and the standard deviation of the inter-arrival time is also 2 minutes. The online retailer has three employees answering emails. It takes on average 4 minutes to write a response email. The standard deviation of the processing times is 2 minutes. Estimate the average customer wait before they receive a reply.

View complete question

Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91751997

Have any Question?Write your Review or question?

Related Questions in Operation Management

Answer the following question how is the npv rule related

Answer the following Question : How is the NPV rule related to the goal of maximizing shareholder wealth, and under what conditions would you expect the NPV and IRR rules to return the same accept / reject decision? Iden ...

1 after reviewing module 1 readings videos and lessons what

1. After reviewing Module 1: Readings, Videos, and Lessons, what are the 3 most important take-aways you learned from Chapter 1 and Chapter 4 in The Art of Public Speaking? 2. What are the 3 most important take-aways you ...

1 in relation to the parts of the human resources

1. In relation to the parts of the human resources management process, labor relations would fall under __________. a. human resources planning b. attracting employees c. developing employees d. retaining employees 2. In ...

Explain in detail why is it important for a normal rational

Explain in detail why is it important for a normal, rational investor to hold a fully diversified portfolio. Use precise language (correct finance terminology) and describe what happens in your portfolio as you go from h ...

Us patent lawyou are employed by the space enterprises inc

US Patent Law You are employed by the Space Enterprises Inc. In 2012, Space Enterprises filed a patent application for a matter anti-matter engine that is still being prosecuted by the USPTO. You notice a patent that jus ...

Scenarioimagine that you are tasked with leading a workshop

Scenario: Imagine that you are tasked with leading a workshop involving leaders of an organization for whom you work. The purpose of which is to help participants understand key legal and ethical issues related to fair t ...

1 can the core competencies of human resource management

1. Can the core competencies of Human resource management change? Why? 2. How do Human Resources functions evolve to stay viable within organizations? 3. List 3 reasons management should show more interest in the B playe ...

The culture set by the new ceo tom lawrence was mission

The culture set by the new CEO, Tom Lawrence, was Mission culture. He wanted National Industrial products to achieve goals, such as sales growth, productivity, or market shares. He also implemented a reward system for th ...

Write a 1 page professional memorandum per paper total of

Write a 1 page professional memorandum per paper ( total of 5 pages ), directed to UNiversity of central Florida IEMS management on forcasting , sales and operation planing , inventory control system to determine demand ...

Radovilsky manufacturing company in hayward california

Radovilsky Manufacturing? Company, in Hayward, California, makes flashing lights for toys. The company operates its production facility 300 days per year. It has orders for about 12,200 flashing lights per year and has t ...

4,153,160 Questions Asked
13,132 Experts
2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Recent Questions

Ask Operation Management Expert