(Answered) Customer service module assignment-1 list five sources of

Management Studies

Customer Service Module Assignment-

1. List five sources of information that would give insights as to the quality of a business's customer service.

2. Define customer retention.

3. What is the one thing that you and your company could do to retain your current customers?

4. Why is maintaining existing customers so important?

5. How do you measure churn or churn rate and why is it an important number to know?

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