problem1. Currently there have been various instances in your organisation when confidential information about your products and activities has been acquired by rival firms. As a result, the Administration Manager has asked you to draft memorandum to all office staff requesting their presence to a meeting in order to remind them of the require for maintaining security and confidentiality at all times, and outlining the processes they must follow. Elaborate on the merits and demerits of using the memorandum as medium of communication.

problem2. Determine one probable barrier to communication in each of the following techniques, and describe how you would overcome each barrier.

i) Telephone

ii)  Letter

problem3. You are heading the Communication team in your organization. You intend to train the staff regarding making effective presentations.  describe the key issues you will address to make sure that your subordinates understand the factors to consider in order to make effective presentation.