Culture and diversity
True/False
1. Information is useful for making decisions in any culture.
2. Business information in any culture is defined the same way.
3. Informal, subjective information does not come from the grapevine.
4. In low-context cultures, information is contained in measurable units.
5. Two key criteria for assessing information are validity and reliability
MULTIPLE CHOICE
6. High-context cultures
a. rely on information that comes in measurable units
b. view information as externalized, outside of people
c. view information with reference to the context
d. prefer information that is quantifiable
7. Formal information comes from all EXCEPT
a. observation
b. opinion
c. published sources
d. survey
8. Informal information is
a. always subjective
b. usually quantified
c. often from a "grapevine"
d. always verifiable
9. Criteria for assessing business information include:
a. verifiability, frequency, accuracy, and repeatability
b. verifiability, accuracy, trustworthiness, and frequency
c. credibility, accuracy, verifiability, and trustworthiness
d. credibility, verifiability, trustworthiness, and repeatability
10. People in ends-oriented cultures make decisions:
a. that are often the result of cause-and-effect thinking
b. that put group goals before individual goals
c. that take into account the honor of the organization
d. that reflect the importance of trustworthiness
11. Problems in organizations:
a. can be defined the same way in all cultures
b. are often blamed on the most high-status person in collectivist cultures
c. are often externalized and objectified in low-context cultures
d. are quickly solved by discussion in all cultures
12. A generalization about conflicts in individualist organizations is that they can involve:
a. disagreements over tasks, resources, personalities, and hierarchies
b. open discussion about the conflict
c. efforts above all to preserve harmony
d. agreement by junior members with the most senior members
13. The mode of managing conflict that high-context cultures tend to prefer more than low-context cultures is
a. competing
b. accommodating
c. winning
d. achieving
14. Strategies for communication in conflict across cultures, when members of high-context cultures disagree with members of low-context cultures, are:
a. encouraging both sides to make statements about what they see is wrong
b. getting both sides to listen, express agreement where they can, and identify common goals
c. using the ringi-seido process d. using only hard data to validate information
15. Which of the following was NOT a key decision made by Brittanica that was critical to keeping its information business going?
a. to allow anyone to edit its encyclopedia online
b. to publish the entire encyclopedia on the internet
c. to keep the quality of its information at the highest level
d. to make Brittanica available as an application for iPhone, Blackberry and others