Culture and Diversity

1. The communication model

a. a sender transmits meaning through a channel to a receiver

b. the idea travels through the channel to the receiver

c. encoding and decoding takes place with noise

d. the message triggers decoding in the mind of the receiver who assigns meaning to it

2. Culture belongs in the communication model

a. at the encoding by the sender

b. at the channel

c. at the decoder by the receiver

d. in every part of the communication process

3. Purposeful business communication involves the task of

a. costing

b. financing

c. refusing

d. pondering

4. Direct-plan messages

a. get to the main point quickly

b. are preferred by members of high-context cultures

c. always insult those who prefer indirect plan

d. put the main message after the explanations

5. Indirect plan is

a. preferred by cultures that value individual responsibility--both credit and blame

b. preferred by cultures that communicate about results

c. preferred by low-context cultures for persuasion

d. preferred by high-context cultures only for persuasion

6. Unwelcome messages

a. are easy for people in low-context cultures to communicate

b. are usually organized in an indirect plan by members of high-context cultures

c. require someone to be blamed, since the words are not impersonal

d. must be in words, in high-context cultures, to be understood

7. When it comes to saying "no"

a. members of some high-context cultures are not concerned about the loss of face of those being refused

b. members of some high-context cultures have a hard time actually saying "no"

c. members of low-context cultures prefer to say "no" quickly

d. members of low-context cultures have great concern for loss of face of the person saying "no"

8. The book discusses all the following ways to communication about a solution to a problem EXCEPT:

a. analogy

b. syllogistic reasoning

c. bargaining

d. listing

9. The role of words

a. is not important in Japanese culture, in which words alone are not trusted

b. is not important in Arabic cultures, in which words alone are not trusted

c. is not important in German culture, in which words alone are not trusted

d. is not important in New Zealand culture, in which words alone are not trusted .

10. There is a suggested relationship between language and the way people think. Which of the following statements about the relationship is NOT true?

a. it was explored in the late 1950s by Benjamin Whorf

b. it proposes that the categories by which we understand the world are related to the way we organize language

c. it claims that native speakers of the same language think in similar patterns

d. it proves that speakers of different languages think alike