Culture and diversity

1. Informal information is

a. always subjective

b. usually quantified

c. often from a "grapevine"

d. always verifiable

2. Criteria for assessing business information include:

a. verifiability, frequency, accuracy, and repeatability

b. verifiability, accuracy, trustworthiness, and frequency

c. credibility, accuracy, verifiability, and trustworthiness

d. credibility, verifiability, trustworthiness, and repeatability

4. People in ends-oriented cultures make decisions:

a. that are often the result of cause-and-effect thinking

b. that put group goals before individual goals

c. that take into account the honor of the organization

d. that reflect the importance of trustworthiness

5. Problems in organizations:

a. can be defined the same way in all cultures

b. are often blamed on the most high-status person in collectivist cultures

c. are often externalized and objectified in low-context cultures

d. are quickly solved by discussion in all cultures

6. A generalization about conflicts in individualist organizations is that they can involve:

a. disagreements over tasks, resources, personalities, and hierarchies

b. open discussion about the conflict

c. efforts above all to preserve harmony

d. agreement by junior members with the most senior members

7. The mode of managing conflict that high-context cultures tend to prefer more than low-context cultures is

a. competing

b. accommodating

c. winning

d. achieving

8. Strategies for communication in conflict across cultures, when members of high-context cultures disagree with members of low-context cultures, are:

a. encouraging both sides to make statements about what they see is wrong

b. getting both sides to listen, express agreement where they can, and identify common goals

c. using the ringi-seido process d. using only hard data to validate information

9. Which of the following was NOT a key decision made by Brittanica that was critical to keeping its information business going?

a. to allow anyone to edit its encyclopedia online

b. to publish the entire encyclopedia on the internet

c. to keep the quality of its information at the highest level

d. to make Brittanica available as an application for iPhone, Blackberry and others