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Critical Thinking: Consultant Case Study

Read Case Study IV-3 entitled "IT Infrastructure Outsourcing at Schaeffer (A): The Outsourcing Decision" on pages 628-633 in your textbook, Managing Information Technology.

Prepare a paper answering the following question:

What benefits does Schaffer hope to achieve from outsourcing its IT infrastructure?

Describe the steps taken to develop the RFP and the role that an outside consultant played in this process.

What are the perceived disadvantages to outsourcing raised by its managers?

Some managers suggested a third alternative: Outsource the IT infrastructure for the Reitzel division only. Which alternative do you think

Schaeffer should choose, and why?

Why do you think so many disadvantages were raised after the task force recommendation had been developed? How could this controversy have been avoided?

Business Management, Management Studies

  • Category:- Business Management
  • Reference No.:- M91571648

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