Create a store you would like to establish and include the following:

Name of store

Location (city, state, country)

Product/products sold

Number of employees

Research company policies of a business or businesses that are similar to the one you just established (you will find many of these on the

Internet).

Create a 700- to 1050- word customer service policy or your store based on your research. Include the following information in your store

policy:

Components of a good customer service environment

Customer service expectations of sales associates

How to deal with difficult customers

How to deal with returns and exchanges

Additional information discovered in your research you feel is important to review.