Create a process map that diagrams the consumer automobile, Ask an Expert

Management Studies

Create a process map that diagrams the consumer automobile buying process from beginning to end.

Steps may include but not limited to:

Consumer conducts research
Consumer goes to dealership/multiple dealerships
Test drive
Price negotiation
Credit/loan approval
Paperwork
New car setup/cleaning, etc.
Drive off

Differentiate your process steps using consistent symbols.
£ = operation Ø = decision D = delay

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