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Management Studies

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Provide an analysis of Walt Disney Company's customer service strengths and weaknesses.

Include the following:

Strengths

What does the company do best in providing customer service?
What are characteristics of its customer service that provide a distinct advantage over the competition?
How does it exceed customers' expectations? Provide an example.

Weaknesses

What does the company's customer service lack? What can it improve?
Explain a strategy to make these improvements.

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